Jared Tobin
Bloodstone Industries
B.S.I.
   |
Posted - 2011.08.19 21:21:00 -
[1]
 Originally by: Black Dranzer
On the one hand, people are right in that this dev blog has no content, but on the other hand.. well, what the hell do you people want? (...) Don't just complain about how obnoxious CCP is, tell them what you'd prefer to be hearing about. If you just want results, well, results take time.
I agree (on one hand), however, (on the other hand) there's a very good example of telling CCP information they asked for, and how deleterious communication can be when a complete lack of response occurs.
Simply visit the "EVE Online: Incarna 1.0.1 Issues thread".
Started since 1.0.1's first update, CCP seems to have fizzled all communications (long before "holidays/vacations").
Most notable is the irony of a petition I filed (early July) presenting the need to keep to CCP's promise about being more "in communication" with its player base: ESPECIALLY WITHIN CHANNELS CCP DEVs CREATE (for important communication: i.e. ALL "Issues" and "Feedback" threads set up for each #'d versions and upgrades).
CCP Navigator responded to my petition in complete agreement (as he is Lead Community Representative for CCP) and assured me that he would "pass this along to those whom post and monitor their own threads..."
The ironic kicker: CCP Navigator is the author/poster and monitoring CCP DEV of "EVE Online: Incarna 1.0.1 Issues thread". And with posts of detailed, issue-error-documenting substance still being posting for months now, even CCP Navigator (the thread author) still hasn't responded with a single word.
Yes "results take time", but when patches are released, those of us who contribute substance (vs. jabbing one-liners) being asked to post to that same thread (still) about more errors/issues/bugs, yet they receive/see no responsive interaction (especially to questions posted), it's disenchanting.
What people need (not just want) to hear is a sense that their posts matter.
As I explained to CCP Navigator - which he said to me, via petition response, was logical and agreed with this conclusion: The longer you let a thread go without even a simple occasional response, such as, "We appreciate your continual reporting," "We are paying attention to this thread still - please keep your issues coming," or even a simple post stating: "We may not have all the answers yet, but all your posts are relevant, and we appreciate your time"... He agreed that, indeed, the longer there is an "apparent lack of CCP observation or response" will inevitably create a result of disinterest, frustration, and an overall sense of being ignored - which could quite possibly lead relevant posters (of substance, not whining) in feeling an apathetic "why bother posting... CCP doesn't care" thought process.
So yes, results take time, but silence for several months is not helping qwell the natural build-up of frustration while a thread (of relevant information being posted, such as what is mostly found in the still ever-growing "EVE Online: Incarna 1.0.1 Issues thread") which will continue to exist, accumulate, and lead to an apathetic feeling that nothing anyone posts of substance and help to CCP is being read by CCP.
Once CCP loses the few last remaining loyal, substance-oriented posting members of their customer base, they will be losing a good resource: a pool of multiple variations of platforms and device configurations that many in CCP may not have thought to test (or replicate) ...and, without these issue posts, petitions and bug reports, many small, unknowns may spell disaster in the future of this program.
...I do agree, however, a thread like this one here is nowhere nearly relevant in substance or meaning as the continual ISSUES and FEEDBACK threads specific to each new release/upgrade are.
|